Harvey Norman Price Match & Best Price Guarantee Explained

Harvey Norman offers a Price Guarantee that is designed to give customers peace of mind when shopping either in-store and online. This Harvey Norman price match policy means that if you find a cheaper advertised deal on the price of an identical product from a recognised competitor, Harvey Norman will match the price. The guarantee applies at the time of purchase and up to 7 days after your purchase.

For both Australia and New Zealand, the price guarantee means you can shop knowing that the store monitors the market daily to remain competitive. This includes well-known retailers such as JB Hi-Fi, The Good Guys, Amazon Australia, and Officeworks. Whether it’s electronics, furniture, or appliances, the aim is simple — to make sure you get the best deal without needing to shop around multiple stores.

In this guide, we break down exactly how the Harvey Norman price match works, the exclusions you need to know, how to request a price match, and tips to maximise your chances of success.

The Harvey Norman price match policy is straightforward. If you find an advertised price for the identical product at a recognised competitor’s store, Harvey Norman will match the price. This applies either in-store or online, so long as the product is in stock and the advertised price is from a verifiable and current advertisement.

To qualify, the item must be identical products in every way — brand, model, colour, and specifications. The price for the identical product must be valid at the time of your purchase or within seven days afterward. If your claim is within 7 days after your purchase, Harvey Norman may refund the difference, meaning you won’t miss out on a good price even after the sale.

The process is simple: in-store customers can show proof to a sales assistant at checkout, while Harvey Norman online customers can use Live Chat to send a screenshot, link, or details of the competitor's current offer. Delivery costs are factored in, so your comparison must include any relevant delivery fees.

The price guarantee applies to major Australian and New Zealand retailers with a physical or online store presence. This includes JB Hi-Fi, The Good Guys, Bing Lee, Myer, David Jones, Officeworks, and Amazon Australia. All must offer the product publicly and have it in stock.

Grey imports, parallel imports, and refurbished goods are excluded. The competitor's advertisement must be from a genuine, authorised retailer — no private sellers, overseas marketplaces, or bulk wholesalers. The idea is to ensure comparisons are genuine “apples-to-apples” on quality, warranty, and support.

The Harvey Norman best price guarantee has several exclusions. It does not cover clearance, demo, display, or refurbish items, bundle offers, cashback promotions, free gift cards, or member-only pricing such as Costco memberships. Bulk or commercial orders, trade quotes, and deals from unauthorised resellers are also excluded.

Delivery, installation, or finance-included offers are excluded from matching unless those costs are removed from the comparison. Certain brands and categories like Apple, Microsoft Surface, Chromebooks, Miele, gaming consoles, and mobile phones in New Zealand are excluded from the price matched policy. These exclusions protect the retailer from unsustainable price drops while still keeping the deal competitive.

To request a price match, you first need proof. This can be a dated screenshot, a printed ad, or a direct link to the competitor's current listing. In-store, bring this evidence to the counter before completing your purchase. The store staff will verify the price, check the stock availability at the competitor, and apply the match immediately if valid.

For Harvey Norman online, use the Live Chat feature to request a price match. Send the link, the model number, and any relevant details. The representative will confirm eligibility and process the adjustment. If you discover a cheaper price within 7 days after your purchase, you can contact the store to get a price match retroactively. They will refund the difference if all conditions are met.

Act quickly — price must be valid at the time of request, and stock must be available at both retailers.

Customer feedback from forums shows mixed experiences. Many shoppers have successfully price matched popular products against Amazon, JB Hi-Fi, or Officeworks, saving $50–$300. Some have had delivery fees waived after asking.

However, some reports mention arbitrary refusals — for example, “below cost” pricing or a store manager’s discretion. In a few cases, staff insisted on calling the competitor to confirm availability, which delayed the process. Being polite, having all your details ready, and knowing the policy can improve your chances.

From a retail perspective, a clear price match policy builds trust, reduces cart abandonment, and keeps customers loyal. For Harvey Norman, it’s also a strategic tool against aggressive competitors like Amazon and JB Hi-Fi.

For businesses, monitoring these competitor moves is essential. This is where Priceva comes in. Priceva’s price monitoring tool can track thousands of SKUs across multiple retailers, send real-time alerts when competitors drop prices, and flag when a price beat or match could be applied.

An example workflow: a retailer tracks Harvey Norman’s listings, compares them with competitors’ prices, receives automated alerts, and adjusts pricing rules accordingly. This keeps margins healthy while avoiding being undercut in the market.

Under Australian Consumer Law, customers have guarantees for faulty goods, which include repair, replacement, or refund rights. The price guarantee sits alongside these rights — it’s voluntary, but it cannot override statutory protections.

In New Zealand, the same applies under the Consumer Guarantees Act. A price guarantee is separate from warranty and returns, but both work to protect the customer’s purchase value.

To get price match Harvey Norman, prepare your evidence before you shop. Ensure the competitor's price includes any delivery cost, confirm the item is in stock, and check the list of exclusions.

If buying online, contact Live Chat first to confirm eligibility before heading to the store. Ask whether they can waive any delivery or setup fees. Move fast — you only have 7 days after your purchase to make a claim.

So, does Harvey Norman price match? Yes — and their price guarantee means that we will match or refund the difference if you find a cheaper, eligible offer within a week of your purchase. This policy applies in-store and online and is designed to give customers the confidence that they will always get the best deal on their purchase. The offer covers many leading Australian retailers and is available to the general public, not just loyalty members.

To claim, the advertised price for the identical product must come from an authorised retailer and be from a current advertisement. The item should be in stock at both the competitor and Harvey Norman at the time of the request. If your claim is made within 7-day, Harvey Norman may save you money by refunding the difference directly or applying the discount to your transaction. Proof such as a screenshot or URL is required, and the offer will be verified before approval.

Keep in mind that grey imports, unauthorised sellers, and deals involving cashback at Harvey Norman or warehouse clearance stock are excluded. Harvey Norman does not match auction prices or offers from overseas distributors, but instead focuses on comparisons with related stores like JB Hi-Fi, The Good Guys, Officeworks, and other leading Australian retailers.

For sellers and businesses, this policy highlights the importance of price tracking. Using tools like Priceva, you can monitor market changes, capture competitor movements in real time, and strategically position your products to save margins while staying competitive. In short — know the rules, prepare your evidence, and you’ll be ready to secure a better deal.

Yes, if the JB Hi-Fi advertised price for the identical product is current, in stock, and from an authorised retailer, Harvey Norman will match the price.

Yes, provided the product is identical in brand, model, and specifications, the offer is current, and stock is available at both retailers at the time of request.

Amazon Australia is included if the product is identical and sold by Amazon directly, not third-party sellers, and the listing meets all eligibility requirements.

Generally no, as many Kogan products are grey imports and fall outside authorised distributor requirements, which are excluded from Harvey Norman’s best price guarantee.